Policies

East Coast Emergency Outfitter - Privacy Policy

East Coast Emergency Outfitter LLC has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles 
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data 
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms
With the exception of credit card information, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at Sales@EmergencyOutfitter.net with your request. We do not store any type of credit card information.

Information Correction or Removal 
If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at Sales@EmergencyOutfitter.net with the details of your request. If you wish to contact us further, please find complete contact information on our "Contact Us" page.

 

East Coast Emergency Outfitter - Sales & Returns Policy

East Coast Emergency Outfitter values our relationship with our customers and offers a warranty and return policy for most products purchased from East Coast Emergency Outfitters. Under this policy, you may return any stock items within the applicable return policy period (15 days from receipt of goods), that you purchased directly from East Coast Emergency Outfitter for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees. Merchandise that has been customized or personalized may not be returned or exchanged, unless it is a deemed by East Coast Emergency Outfitter to be a defective product.

Easy Returns
The product lines we carry are crafted with the highest quality and we're proud to offer them to you. We understand if your new purchase doesn't work out the way you imagined, so we've made the return process easy

Bring it to a Store
Our sales associates will be happy to help you with your return at any one of our Emergency Outfitters locations.  Go to the Contact Us page to find a location that is convenient.

Ship a return
If you prefer to ship your return back.  Call a 866-639-0279 to get a RA (return authorization) number first. 
Clearly mark the RA# on the outside of the box.

Please ship returns to:
East Coast Emergency Outfitter
801 Perimeter Road
Manchester, NH 03103 

15 Day Return Policy
Returns made within 15 days of purchase are graciously accepted! Merchandise must be unworn and unwashed. Original tags and markings must be attached. Catalog and website merchandise may be returned to the store. Returns made with the original receipt will be refunded in the original tender. Returns without the original receipt will be refunded at the current selling price in the form of a merchandise credit only. Exchanges will be shipped upon receipt of the returned goods. All returned purchases are subject to a 15% restocking fee.

Payment Terms 

All payments must be in U.S. dollars.  Method of payment will be chosen by the purchaser during the checkout process.

Checks
Our standard check policy if you pay with a check your order will be held for 10 business days until your check clears.

If you have any questions regarding our sales and returns policies, feel free to contact a customer service representative @ 866-639-0279

 

East Coast Emergency Outfitter - Terms and Conditions

Agreement between User and www.EmergencyOutfitter.net
Welcome to www.EmergencyOutfitter.net. The www.EmergencyOutfitter.net website (the "Site") is compromised of various web pages operated by East Coast Emergency Outfitter ("ECEO"). www.EmergencyOutfitter.net is offered to you conditioned on your acceptance without modification of the terms, conditions, and noticed contained herein (the "Terms"). Your use of www.EmergencyOutfitter.net constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.EmergencyOutfitter.net is an E-Commerce Site.

www.EmergencyOutfitter.net's purpose is to provide blank and customized apparel and job-related gear to police, fire, and EMS personnel.


Electronic Communications
Visiting www.EmergencyOutfitter.net or sending emails to ECEO constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email, and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting acccess to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that ECEO is not responsible for third party access to your account that results from theft or misappropriation of your account. ECEO and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen
ECEO does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.EmergencyOutfitter.net only with permission of a parent or guardian.

Cancellation/Refund Policy
Unused items in or with original packaging (including tags, stickers, labels, etc) may be exchanged or replaced within 15 days. Proof of purchase required. Customers of www.EmergencyOutfitter.net are responsible for the accuracy of their own information on customized apparel and ECEO will not accept returns on ANY decorated apparel.

Links to Third Party Sites / Third Party Services
www.EmergencyOutfitter.net may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of ECEO and ECEO is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. ECEO is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by ECEO of the site or any association with its operators.

Certain services made available via www.EmergencyOutfitter.net are delivered by third party sites and organizations. By using any product, service, or functionality originating from the www.EmergencyOutfitter.net domain, you hereby acknowledge and consent that ECEO may share such information and data with any third party with whom ECEO has a contractual relationship to provide the requested product, service, or functionality on behalf of www.EmergencyOutfitter.net users and customers.

No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use www.EmergencyOutfitter.net strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to ECEO that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of ECEO or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. ECEO content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protectd content solely for your personal use, and will make no other use of the content without the express written permission of ECEO and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of ECEO or our licensors except as expressly authorized by these Terms.

Third Party Accounts
You will be able to connect your ECEO account to third party accounts. By connecting your ECEO account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

International Users
The Service is controlled, operated, and administered by ECEO from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the ECEO Content accessed through www.EmergencyOutfitter.net in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.

Indemnification
You agree to indemnify, defend, and hold harmless ECEO, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules, or regulations. ECEO reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with ECEO in asserting any available defenses.

Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgement may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and ECEO agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HERIN. EAST COAST EMERGENCY OUTFITTER AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

EAST COAST EMERGENCY OUTFITTER AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. EAST COAST EMERGENCY OUTFITTER AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EAST COAST EMERGENCY OUTFITTER AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE, EVEN IF EAST COAST EMERGENCY OUTFITTER OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction
ECEO reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of New Hampshire and you hereby consent to the exclusive jurisdiction and venue of courts in New Hampshire in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and ECEO as a result of this agreement or use of the Site. ECEO's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of ECEO's right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by ECEO with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and ECEO with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and ECEO with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.


Changes to Terms
ECEO reserves the right, in its sole discretion, to change the Terms under which www.EmergencyOutfitter.net is offered. The most current version of the Terms will supersede all previous versions. ECEO encourages you to periodically review the Terms to stay informed of our updates.

Contact Us
ECEO welcomes your questions or comments regarding the Terms:

Address
East Coast Emergency Outfitter
801 Perimeter Road
Manchester, New Hampshire
03103

Email Address
sales@emergencyoutfitter.net

Telephone Number
866-639-0279

Effective as of August 07, 2018 (08/07/2018)